Shipping policy

Shipping Policy — FurFreshly

Last updated: 9th of December 2025

At FurFreshly, we’re committed to getting your pet essentials delivered safely and on time. Below is everything you need to know about how your order ships.

Order Processing Time

  • Orders are processed within 1–3 business days.

  • During high-volume periods (holidays, sales), processing may take slightly longer.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Times

Because we work with trusted suppliers and fulfilment partners, delivery times may vary. We are constantly working to improve our processes and reduce shipping times wherever possible.

Typical delivery times:

  • Australia: 7–16 business days

  • New Zealand: 8–18 business days

  • US / Canada: 7–14 business days

  • UK / Europe: 8–20 business days

Note: These are estimates and may vary due to customs, local postal delays, weather, or peak seasons. We appreciate your patience as we continue working to get your orders to you faster.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order weight.

We occasionally offer free shipping promotions — keep an eye out on our website and social pages!

Tracking Your Order

Once shipped, you will receive a tracking number. Please allow 2–5 days for tracking updates to appear.

If tracking hasn’t updated after a few days, it is typically due to courier processing — this is normal during international shipping.

Wrong Address & Returned Packages

Please double-check your address before ordering.

If the order is sent to the wrong address due to incorrect details entered by the customer, FurFreshly is not responsible for replacement or refund.
If the package is returned to us, we can reship it — but additional shipping fees may apply.

Lost or Stuck Packages

If your package has not arrived within the delivery window:

We’ll investigate and help resolve the issue.

Damaged or Missing Items

If your order arrives damaged or missing items, contact us within 48 hours with photos.
We will replace the item or provide a suitable solution.

Customs & Import Fees

Some countries may charge customs or import taxes.
These fees are the responsibility of the customer and are not included in FurFreshly’s prices.

Contact Us

Have a question about shipping? We’re here to help!
📩 support@furfreshly.com